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Patient Experiences of Hospital Stay in Alborz Governmental Hospitals
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Malihe Farid1   , Kourosh Kabir * 2, Marjan Hajfiroozabadi3 , Mahdi Goudarzvand4 , Ehsan Zahmatkesh5 |
1- Assistant Professor of Community Medicine, School of Medicine, Alborz University of Medical Science, Karaj, Iran
2- Associate Professor of Community Medicine, Social Determinants of Health Research Center, Alborz University of Medical Sciences, Karaj, Iran , kabir.kourosh@yahoo.com
3- Faculty member of Nursing and Midwifery, Alborz University of Medical Sciences, Karaj, Iran
4- Associate Professor of Physiology, Alborz University of Medical Sciences, Karaj, Iran
5- Assistant Professor of Pediatrics, School of Medicine, Alborz University of Medical Sciences, Karaj, Iran |
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Abstract: (3906 Views) |
Background and Aims: Attaining the patients' viewpoints and evaluating their experiences are reliable and important resources for determining the problems and appraising healthcare improvement. This study aimed to investigate the experiences of patients who hospitalized in hospitals of Alborz province.
Materials and Methods: In this descriptive cross-sectional study 955 patients discharged from nine governmental hospitals were selected by stratified random sampling method and participated in this study. The questionnaire that its validity and reliability had been confirmed was used to assess patients' experiences of hospital stay.
Results: More than half of the participants (56.4%) were female. The most frequent age group (34.3%) was the age group of 20 to 30 years. 45.4% of patients experienced a perfect organization in reception sector in emergency ward, and 42.5% of patients experienced a perfect organization in reception sector of non-emergency wards. In sum, 79.4% of patients assessed the hospital healthcare services in good level (or higher) and 35.9% stated that they would recommend the hospital to others.
Conclusion: The results indicates the need for designing and implementing the programs to improve patients' experiences in the areas of reception and discharge sectors organization, physical environment and facilities, communication with doctors and nurses, respectfulness, through training and empowerment of staff of hospitals and improving the existing infrastructure in the hospital. |
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| Keywords: Hospital, Hospitalization, Experience, Patient |
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Full-Text [PDF 192 kb]
(1830 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2018/06/15 | Accepted: 2018/06/15 | Published: 2018/06/15
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